Shipping Policy
Trust and Satisfaction
At Maisone Pure, the trust and satisfaction of our customers mean everything to us. Your order is very important, which is why we provide secure and reliable delivery for every item. All Maisone Pure orders are insured and shipped via Royal Mail. You’ll receive a track & trace number by email as soon as your order has been dispatched.
Processing Times
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Packed and shipped: within 1–3 business days
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Delivery time: 5-10 business days
Track Your Order
Easily track your purchase using our live tracking system. Get an estimated delivery date instantly with your order number, email, or tracking code—you choose!
We aim to make the entire ordering and delivery process simple and stress-free.
If you have any questions or concerns, our customer service team is always ready to help. Below you’ll find details on how your order is processed and delivered.
Always Free Shipping
We cover the shipping costs for you. Every order is delivered 100% free to your doorstep—no minimum spend required.
Placing an Order
Ordering from Maisone Pure is quick and easy:
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Go to the product page and click the black “Add to Cart” button after selecting the correct variant.
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When you’re ready, click “Proceed to Checkout.”
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On the information page, fill in your correct address details. Double-check that all information is accurate, then click “Continue to Shipping.”
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On the shipping page, review your details and note that shipping is always free.
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Click “Continue to Payment.” Choose from our secure, SSL-encrypted payment options:
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Credit card (AMEX, Mastercard, Maestro, Visa)
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PayPal
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Once you’ve selected your payment method, click “Complete Order.” You’ll be redirected to finalize your payment. If you encounter any issues, our support team is always here to help.
Shipping Your Order
When you find the perfect jewellery piece on our website, we want you to enjoy it as soon as possible. That’s why we process and ship every order quickly.
To keep prices fair and sustainable, some orders may be shipped in consolidated packages, helping us reduce our environmental footprint. We thank you for supporting us in building a healthier, greener future.
Still Have Questions?
If you’d like your order shipped today or have any concerns, please email us. Our support team is available 7 days a week and always ready to assist:
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